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Support Services & Hours
Contact Points for Support Services
General IT Support and Enquiries |
EDuIT Help Desk |
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For service requests such as e-mail password reset, PC/printer hardware and software installation, technical assistance on campus network, Wi-Fi and anti-virus |
Hotline: |
2584-8737 |
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E-mail: |
itsupport@hkapa.edu |
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Walk-in: |
Room X908, 9/F TML Artist Block |
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Systems and Applications |
Primary Contact Person |
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BANNER System |
Ms Bonnie Lee |
(ext 8567) |
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Document Management System (DMS) |
Ms Bonnie Lee |
(ext 8567) |
|
The Academy Website (www.hkapa.edu) |
Mr KWAN Ka Chun |
(ext 8300) |
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The Intranet (intranet.hkapa.edu) |
Mr Bonnie Lee |
(ext 8567) |
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All other enquiries |
Ms Bonnie Lee |
(ext 8567) |
In case of doubt, you are always welcome to contact EDuIT Help Desk as your first point of contact for assistance. The service hours of the support services above are indicated in the table below.
Support Hours
Teaching and Non-teaching Periods |
Service Hours |
Monday to Friday |
8:30 am to 5:20 pm |
Saturday, Sunday and Public Holiday |
Closed |
During non-office hours, you can contact EDuIT Help Desk by e-mail (itsupport@hkapa.edu). Your request will be appropriately attended.