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Support Services & Hours

Contact Points for Support Services

General IT Support and Enquiries

EDuIT Help Desk

For service requests such as e-mail password reset, PC/printer hardware and software installation, technical assistance on campus network, Wi-Fi and anti-virus





Room X908, 9/F TML Artist Block

Systems and Applications

Primary Contact Person


Ms Bonnie Lee

(ext 8567)

Document Management System (DMS)

Ms Bonnie Lee

(ext 8567)

The Academy Website (

Mr KWAN Ka Chun

(ext 8300)

The Intranet (

Mr Bonnie Lee

(ext 8567)

All other enquiries

Ms Bonnie Lee

(ext 8567)


In case of doubt, you are always welcome to contact EDuIT Help Desk as your first point of contact for assistance. The service hours of the support services above are indicated in the table below.

Support Hours

Teaching and Non-teaching Periods

Service Hours

Monday to Friday

8:30 am to 5:20 pm

Saturday, Sunday and Public Holiday


During non-office hours, you can contact EDuIT Help Desk by e-mail ( Your request will be appropriately attended.