Support Services & Hours

Contact Points for Support Services

General IT Support and Enquiries	ITSU Help Desk
For service requests such as e-mail password reset, PC/printer hardware and software installation, technical assistance on campus network, Wi-Fi and anti-virus	Hotline:	2584-8737
	E-mail:	itsupport@hkapa.edu
	Walk-in:	Room X908, 9/F OCE Building
Systems and Applications	Primary Contact Person
BANNER System	Ms Bonnie Lee		(ext 8567)
Document Management System (DMS)	Ms Bonnie Lee		(ext 8567)
The Academy Website (www.hkapa.edu)	Mr KWAN Ka Chun		(ext 8300)
The Intranet (intranet.hkapa.edu)	Mr Bonnie Lee		(ext 8567)
All other enquiries	Ms Bonnie Lee		(ext 8567)

In case of doubt, you are always welcome to contact ITSU Help Desk as your first point of contact for assistance. The service hours of the support services above are indicated in the table below.

Support Hours

Teaching and Non-teaching Periods	Service Hours
Monday to Friday	8:30 am to 5:20 pm
Saturday, Sunday and Public Holiday	Closed

During non-office hours, you can contact ITSU Help Desk by e-mail (itsupport@hkapa.edu). Your request will be appropriately attended.