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Support Services & Hours

Contact Points for Support Services

General IT Support and Enquiries

ITSU Help Desk

For service requests such as e-mail password reset, PC/printer hardware and software installation, technical assistance on campus network, Wi-Fi and anti-virus

Hotline:

2584-8737

E-mail:

itsupport@hkapa.edu

Walk-in:

Room X016, Administration Block

Systems and Applications

Primary Contact Person

BANNER System

Ms Bonnie Lee

(ext 8567)

Document Management System (DMS)

Ms Bonnie Lee

(ext 8567)

The Academy Website (www.hkapa.edu)

Mr Terance Tso

(ext 8733)

The Intranet (intranet.hkapa.edu)

Mr Bonnie Lee

(ext 8567)

All other enquiries

Ms Bonnie Lee

(ext 8567)

 

In case of doubt, you are always welcome to contact ITSU Help Desk as your first point of contact for assistance. The service hours of the support services above are indicated in the table below.

Support Hours

Teaching and Non-teaching Periods

Service Hours

Monday to Friday

8:30 am to 5:30 pm

Saturday

8:30 am to 1:00 pm

Sunday and Public Holiday

Closed

During non-office hours, you can contact ITSU Help Desk by e-mail (itsupport@hkapa.edu). Your request will be appropriately attended.